Why is my internet not working?

[Phrixus Zephyr]

Came home, internet (Virgin) not working, check router page, it's changed slightly (new firmware?) but all the settings look the same. Diagnostic comes out as 'cannot contact DNS' blah blah, did it again and it changed to 'windows has detected a symmetric NAT, you router might be slowing your shit down, yo' and now it just goes 'LOL I DUNNO'.

I can tether to my phone but it's raping my data plan.

[Daneel Trevize]

https://developers.google.com/speed/public-dns/
IP addresses 8.8.8.8 and 8.8.4.4

Hit router reset button? Check it still has any required connection credentials stored.
For UK ADSL:

VPI


0

VCI


38

Encapsulation mode


PPP over ATM (PPPoA) VC-MUX

Authentication type


CHAP

Recommended MTU


1458

Call ISP? Tell them their firmware update they pushed is poor?

[whispous]

what time did this start having problems, and are you on cable or phone line virgin broadband?

On the odd occasion my VM connection has died, it's been up again the next day - maybe have a problem twice a year (but lots of times this year "due to the upgrades")

Is it a virgin media superhub or is it a regular router? If you still have the issue in the morning, phone virgin media on 0845 454 1111 and use the "if you're thinking of leaving us" option to get unofficial "priority" service

[Phrixus Zephyr]

Nevermind, it seems this is a well documented problem. The new fireware breaks the wireless capability of Superhubs, yet Virgin have continued to roll it out across the country regardless and have still not officially acknowledged that there is even a problem. Brilliant.

[Cerbus]

can anyone tell me what PCB this router uses please?
Or the manufacturer... cheers

[whispous]

can anyone tell me what PCB this router uses please?
Or the manufacturer... cheers

If it's the current Virgin Media Superhub [TM] then it's a mangled Netgear.

[Muffinsrevenger]

can anyone tell me what PCB this router uses please?
Or the manufacturer... cheers

If it's the current Virgin Media Pubishub [TM] then it's a mangled Netgear.

I fyp'ed for you

[Phrixus Zephyr]

So i busted out a cable and it still doesn't work. Network status is denied, device has no IP. I give up, i'm moving out soon anyway.

[Grarr Dexx]

https://developers.google.com/speed/public-dns/
IP addresses 8.8.8.8 and 8.8.4.4

Hit router reset button? Check it still has any required connection credentials stored.
For UK ADSL:

VPI


0

VCI


38

Encapsulation mode


PPP over ATM (PPPoA) VC-MUX

Authentication type


CHAP

Recommended MTU


1458

Call ISP? Tell them their firmware update they pushed is poor?

CHAP for public use? lol wut

[Daneel Trevize]

Was right from the Virgin Media site help pages.