Real quick question, not meant as a "real" discussion thread or anything.
I RMA'ed my broken gpu last week (details can be read in the thread titles "graphics drivers resetting"), and I just got word that they tried to "repair it", but couldn't and didn't have any spares available so they send it to Gigabyte in the US for them to try "repairing it", before they realize it's broken beyond repair and just replace it.
Entire process will take 5 weeks.
I'm a little pissed off by this, because from what I've learned over the past few years is that in the case of broken GPUs, they generally just plug them in to see if they work, and if they don't they let the manufacturer deal with it, often at great time expense for the customer.
My question here is: Who has experience with this process, and do I have any arguments I can make to their customer service department about this being bullshit? Or am I being a pussy for being annoyed at a 5 week process for a card that is clearly fucking broken and needs to be replaced?
Maybe someone who has worked behind the scenes has some insight into the efforts done in cases like this before I write an "angry letter" to the customer service department.