I don't need IT, ipads fuck ralara every day (IT thread)

[Liare]

eyeball, meet spoon.

[kzig]

Talking of old languges - I've churned out about 1300 lines of sas code over the last couple of weeks, automating one of our modelling processes. The starting point was a macro written by a colleague from marketing, which featured a calculation involving approx. 80 unlabelled variables named var1, var2, ... all the way up to var80. There are hundreds of assumptions feeding into it which are subject to change, so being able to bake them into a new model within 20 minutes is very convenient (at least by our standards ).

It's been quite satisfying turning the original code into something both legible and useful - it is now one component of a wider suite of macros. We were originally planning to get a contractor to take over at some point, but nearly everything is already done :smug:

[Aea]

Talking of old languges - I've churned out about 1300 lines of sas code over the last couple of weeks, automating one of our modelling processes. The starting point was a macro written by a colleague from marketing, which featured a calculation involving approx. 80 unlabelled variables named var1, var2, ... all the way up to var80. There are hundreds of assumptions feeding into it which are subject to change, so being able to bake them into a new model within 20 minutes is very convenient (at least by our standards ).

It's been quite satisfying turning the original code into something both legible and useful - it is now one component of a wider suite of macros. We were originally planning to get a contractor to take over at some point, but nearly everything is already done :smug:

I'm just going to mention that one of the companies I worked for had a mission-critical process created by somebody in marketing. In PHP, for parsing CSVs. 27,624 SLOC

[erichkknaar]

Talking of old languges - I've churned out about 1300 lines of sas code over the last couple of weeks, automating one of our modelling processes. The starting point was a macro written by a colleague from marketing, which featured a calculation involving approx. 80 unlabelled variables named var1, var2, ... all the way up to var80. There are hundreds of assumptions feeding into it which are subject to change, so being able to bake them into a new model within 20 minutes is very convenient (at least by our standards ).

It's been quite satisfying turning the original code into something both legible and useful - it is now one component of a wider suite of macros. We were originally planning to get a contractor to take over at some point, but nearly everything is already done :smug:

I'm just going to mention that one of the companies I worked for had a mission-critical process created by somebody in marketing. In PHP, for parsing CSVs. 27,624 SLOC

0_o

[Itiken]

So far this week I've ripped out 2 Cisco ASA Firewalls, 1 switch, a bunch of static routes and a ADSL line.
And the network works better than it did on monday.
This is so much fun.

[Liare]

this week Microsoft decided we wanted skype, and our WSUS server happily rolled it out across the entire site as a important update.

[Itiken]

It looks like i'll be able to turn off a 3rd firewall on friday
I will maek Firewallhenge, and post pix.

I'm having a "damn i'm good at IP" week. Feels good.

this week Microsoft decided we wanted skype, and our WSUS server happily rolled it out across the entire site as a important update.

In a few weeks, it will roll out yammer!

[SteeleResolve]

this week Microsoft decided we wanted skype, and our WSUS server happily rolled it out across the entire site as a important update.

LOL

Also I have to buy a new SD product soon, as I'm like important now apparently.

I remember asking a few months ago about any experiences with SCSM (MS system centre service manager) and was wondering if anyone had any experiences with it (either the old one or the 2012 one), or had any other recommendations (ITIL compliant obv)

Cheers <3

[Liare]

shit i do not get, people replacing service-desk products because it's "fancy" rather than contemplate that it's at the very core of how the IT department works and as long as there's a product people are reasonably happy with, you LEAVE IT THE FUCK ALONE.

your front line people will make you aware if it's a piece of shit like, several times a day, possibly leaving holes in the wall.

sigh.

also, installed a SCSM myself a few months back, nifty but entirely pointless unless you got one or more System Center products deployed in your environment.

[Itiken]

installed a XXXX myself a few months back, nifty but entirely pointless unless you got one or more YYYY products deployed in your environment.

Welcome to service desk software.
Honestly thi shit is worse than Lawyers.
Where is it really necessary? Why is it? what is wrong with teh way things worked when they worked without software fucking things up.
It's like the entire "middleware" industry crap who's ehtos is:

• You have 3 systems that 30% of the company uses each, and 1% uses all of
• We could leave it alone, as it works, and everyone is reasonably happy with their solution
  or
• we could implement a middleware app that links all 3 thus adding 3! layers of complexity to any problem, resulting in a piece of shit (read designed by comittee) application that noone is happy with. Except the consultants.

I listened to a podcast about SCSM explaining about how you can tie it into remedy, and into your workflow manager, so requests for software tie into SCCM to automatically deliver software to users desktops when it's approved by a linemanager.

That sounds fucking AWESOME doesn't it.
they didn't mention how hard it is to get to work.

And how easy it is to have (on a single site) a dude turn up and install X or (on a massive company) to push a package when an email request comes from a linemanager. fuck i could even put a form on the intranet (remember - last year's awesome must have thing) that you can fill in your fucking self.

Fuck SCSM, fuck Service desk software. and particularly Fuck ITIl. who the fuck says you need ti anyway? oh - ITIL does. Well fuck them too. ISO doesn't. IL1/2/3 doesnt', SC2/3 doesn't. it's more "you gotta have this to be in our gang wherewe print money" bullshit that is the scourge of our industry.

Give me a Simple System and intelligent staff, rather than trying to implement a complex system to pander to morons.
If you cant' handle the call/work/job/process, well fuck you - you are sacked.

\o/

(ps. cunts)

[IceBlock]

Why not make your own script that auto installs software when requested. It's only a day or two work.

[SteeleResolve]

Well, SCSM is free to us. The current solution has limited licences (and we are growing) and requires a subscription to support.

And I have been TOLD to upgrade it. I ain't arguing as I would like the experience on a newer SM product tbqfh

[olivehehe_03]

So finally got 802.1x working for a few our wireless networks. But the Windows clients are being retarded when I use Group Policy to deploy the wireless profile that is using Single Sign-On as per http://technet.microsoft.com/en-us/m....cableguy.aspx, users press Ctrl + Alt + Del to logon then need to click on the "Other Users" tile before they're able to enter their username and password as normal. Have no idea why they insist on doing this, but Windows will be Windows I guess

[Itiken]

if you are using vista/7 then you can set the machiens to connect via x.509 certificates to eliminate this IIRC.

You can do a similar things with WPA2-Enterprise authentication.

takes a bit of fiddling to get a windows based CA/PKI infrastructure up with the relevant Certificate auto-enroll (or manual!) policies up and running, but is worth it in the long run.

now this is what I call progress:
http://onebit.us/x/u/itiken/a9e587c4c2.png

[Liare]

installed a XXXX myself a few months back, nifty but entirely pointless unless you got one or more YYYY products deployed in your environment.

Welcome to service desk software.
Honestly thi shit is worse than Lawyers.
Where is it really necessary? Why is it? what is wrong with teh way things worked when they worked without software fucking things up.
It's like the entire "middleware" industry crap who's ehtos is:

• You have 3 systems that 30% of the company uses each, and 1% uses all of
• We could leave it alone, as it works, and everyone is reasonably happy with their solution
  or
• we could implement a middleware app that links all 3 thus adding 3! layers of complexity to any problem, resulting in a piece of shit (read designed by comittee) application that noone is happy with. Except the consultants.

I listened to a podcast about SCSM explaining about how you can tie it into remedy, and into your workflow manager, so requests for software tie into SCCM to automatically deliver software to users desktops when it's approved by a linemanager.

That sounds fucking AWESOME doesn't it.
they didn't mention how hard it is to get to work.

And how easy it is to have (on a single site) a dude turn up and install X or (on a massive company) to push a package when an email request comes from a linemanager. fuck i could even put a form on the intranet (remember - last year's awesome must have thing) that you can fill in your fucking self.

Fuck SCSM, fuck Service desk software. and particularly Fuck ITIl. who the fuck says you need ti anyway? oh - ITIL does. Well fuck them too. ISO doesn't. IL1/2/3 doesnt', SC2/3 doesn't. it's more "you gotta have this to be in our gang wherewe print money" bullshit that is the scourge of our industry.

Give me a Simple System and intelligent staff, rather than trying to implement a complex system to pander to morons.
If you cant' handle the call/work/job/process, well fuck you - you are sacked.

\o/

(ps. cunts)

somebody went to a ITIL course recently and needs to vent their spleen.

i find most of the ITIL shit fucking retarded common-sense things, its especially amusing when it's forced down over a 12 man department (counting the half time phone guy, who is the only one speaking the arcane language our telephone central talks).

and the whole "FORMS! FORMS EVERYWHERE!" ITIL seems to bring along, it may lead to better system performance but just brainlessly implementing it is soul crushing.

Well, SCSM is free to us. The current solution has limited licences (and we are growing) and requires a subscription to support.

And I have been TOLD to upgrade it. I ain't arguing as I would like the experience on a newer SM product tbqfh

why ? they are all shit, like every other enterprise management suite.

both on the client side, seriously Altiris is fucking arse, SCCM is so god-damn awful that the developers tore out the entire interface and replaced it with something based on powershell, and then labeled it a "improvement", LANDesk is twenty thousand cases of fucking fail to work with and then there's all the lesser known alternatives that just make jesus weep.

and service desk tools are all the same, except they are purposefully designed around hating the user (as in the blokes in IT, if the user facing interface works its a minor miracle) and making their life miserable.

[kzig]

Talking of old languges - I've churned out about 1300 lines of sas code over the last couple of weeks, automating one of our modelling processes. The starting point was a macro written by a colleague from marketing, which featured a calculation involving approx. 80 unlabelled variables named var1, var2, ... all the way up to var80. There are hundreds of assumptions feeding into it which are subject to change, so being able to bake them into a new model within 20 minutes is very convenient (at least by our standards ).

It's been quite satisfying turning the original code into something both legible and useful - it is now one component of a wider suite of macros. We were originally planning to get a contractor to take over at some point, but nearly everything is already done :smug:

I'm just going to mention that one of the companies I worked for had a mission-critical process created by somebody in marketing. In PHP, for parsing CSVs. 27,624 SLOC

0_o

Linecount aside, PHP sounds like a rather weird tool to use for what's essentially a database operation. Was it really all just for parsing, or was there some calculation going on as well?

[SteeleResolve]

Are any of you service desk managers?

[Eard]

ITIL Foundations course felt like a foreign language class. Simple concepts hidden behind an absolute butchering of the English language. I assume so you have to take the courses to pass the exams.

That said, we all know common sense is not common, so sacking all the dummies is a pipedream. Better to embrace the overhead than deal with the average drone/IT worker trying to figure out the best way on their own imo

(and yes, I am on the management path. Lol. Although via the data center, not the service desk thank god)

[Lana Torrin]

ITIL Foundations course felt like a foreign language class. Simple concepts hidden behind an absolute butchering of the English language. I assume so you have to take the courses to pass the exams.

That said, we all know common sense is not common, so sacking all the dummies is a pipedream. Better to embrace the overhead than deal with the average drone/IT worker trying to figure out the best way on their own imo

(and yes, I am on the management path. Lol. Although via the data center, not the service desk thank god)

We could have an ITIL is killing me thread tbh. The worst thing is allowing users to directly enter jobs, then you get the clusterfuck of a job system we have where a user will raise a p4 service request for a dead server (so we have a 30 day sla) or a p1 incident because they locked themselves out of their account.. major incident team loves those ones.

[LoudSpeakly]

I literally don't know a thing about ITIL... and I suspect I'm better for it.

Unrelated, I'm looking for a cheap'n'cheerful UPS. I had my eye on one until I read the description which said: "Ships with shutdown software for Windows 98/ME/2000 and MAC OS 9(9.0.4 or higher)"

What kind of condition would you expect the battery to be in if one of its selling points is support for a 12 year old OS?