I work on a hell desk as a "Senior Service Desk Analyst" - which doesn't mean I have any extra authority, or get paid any more - it just means I'm the one responsible for actually making things happen when the rest of the team can't be arsed to do it, plus having to do a whole lot of covering for my manager who isn't at all technical and not overly engaged (he's just resigned).
We have 9 positions in our team, but 3 vacancies and 1 person on leave and 1 person seconded to a project, which leaves myself and 3 others working our butts off to keep on top of things - but 1 of those 3 is lazy, constantly watching movies on his macbook, and working for a large retailer, this is the busiest time of year with 50% of our sales happening in the lead up to Xmas...
Had a huge argument with lazy guy and secondment guy about our building's telephony ( Meridian Option 11C that was used in ancient times - Manager is being a dick and siding with the lazy guy on making me do all our building's telephony (on top of having to do my job, plus the work of 3 regular analysts whilst said guy watches youtube clips). Was || this close to quitting yesterday, but thankfully I have 5k in credit card debt and owe my dad 5k towards my car which kept me from doing so...
I really don't get paid enough for the amount of responsibility on my shoulders...
It would be okay if, A. I got paid a competitive market rate,
B. I got to do the stuff I was hired to do (as in work on the knowledge base, setting the processes etc.
C. My manager actually supported me, rather than everything having to be this huge battle with me vs. him and the whole team until I can prove I'm right - which thankfully, I normally am)
D. I was actually given some authority to handle the responsibility I'm taking on (this is a tough one because technically it's not my responsibility, but since my manager knows nothing about IT, and the team are constantly passing the buck, I end up taking it all on, to the point of working weekends for them because I'm the one making the roster which they happen to disagree with).
Sorry for the rant, but I think the title of this thread is appropriate.