I'm much more concerned with CCP's internal processes of learning lessons and turning that into best practices. They show such classic signs of enterprise not consolidating due to startup syndromes. How many times do they have to shoot themselves in the foot, if they really want to continue it is time for inner circles and stone tablets with awesome to get out of the way. Anyway, I can write a wall of text on that but this is really CCP's beef to chew.
Last year ccp's brand integrity took a hit. This year it took a massive hit. In enterprise development, you have 3 strikes before you have to reinvent yourself thoroughly.
All of this, could have been prevented. And yeah, all of it was visible to be happening long, long before events culminated into the causes of these particular hiccups.